dk9990's Privacy Policy
Your personal information is of the highest importance to us. dk9990 keeps your data safe using SSL encryption and strict data protection practices.
Introduction and Scope
dk9990 is a trusted online casino and betting platform in Bangladesh. We place the highest priority on protecting the privacy of our users' personal information. This privacy policy describes in detail how dk9990 collects your information, how it is used, with whom it may be shared, and what steps we take to protect your data.
If you do not understand any part of this privacy policy or have any questions, please contact us through our 24/7 live chat support. Protecting your privacy is our responsibility, and we are committed to fulfilling that responsibility.
What Information We Collect
Identity Information
Information we collect when you create an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (where applicable)
Financial Information
Information we collect for processing transactions:
- bKash, Nagad or Rocket account number
- Bank account details
- Deposit and withdrawal transaction history
- Type of payment method
Technical Information
Information collected automatically while using the platform:
- IP address
- Browser type and version
- Device information (mobile or desktop)
- Cookies and session data
- Login time and date
Gaming Activity Information
Information we record to improve your gaming experience:
- Play history and patterns
- Bet amounts and frequency
- Preferred game categories
- Bonus and promotion usage details
Purpose of Using Information
dk9990 uses collected information only for the following legitimate purposes. We never sell your information to third parties or share it without authorisation.
- Account Management: Information is used to create, verify, and manage your account. This ensures that only you can access your account.
- Payment Processing: Financial information is used to securely complete transactions via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.
- Identity Verification: Identity information is used to prevent fraud and ensure age verification (21+).
- Customer Service Improvement: Information is used to resolve your issues and provide 24/7 live chat support.
- Personalised Experience: Gaming activity information is used to recommend games and offer promotions based on your preferences.
- Security Assurance: Technical information is used to detect account hacking, fraud, and suspicious activity.
- Responsible Gaming: Information is used to monitor your gaming patterns to ensure responsible gaming and to provide assistance when needed.
Data Storage and Protection
Security Measures
dk9990 applies industry-leading technical measures to protect your information:
- SSL Encryption: All data transfers on our platform are protected by SSL/TLS encryption. This protects your information from third parties.
- Firewall Protection: Our servers are protected by an advanced firewall system that prevents unauthorised access.
- Two-Factor Authentication: Two-factor authentication is provided for accessing your account.
- Encrypted Database: All collected information is stored in an encrypted database.
- Regular Security Audits: The security of our systems is regularly tested by experts.
Data Retention Period
dk9990 retains information according to the following policy:
- Active account data for as long as the account remains open
- Transaction data for a minimum of five years
- Certain data for a specified period after account closure if required by law
- Data is securely deleted once it is no longer needed
Data Sharing Policy
When and with whom information may be shared
- Payment Processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and banks.
- Technology Partners: Minimum necessary information is shared with technology service providers for operating the platform, and they are bound by strict confidentiality agreements.
- Legal Obligations: Information may be provided as required by law in response to a court order or a legitimate request from a government authority.
- Fraud Prevention: Limited information may be shared with relevant agencies for detecting and preventing fraud.
- Business Transfer: Information may be transferred in the event of a change in business ownership, but the new owner will be required to comply with the same privacy policy.
Cookies and Tracking Technologies
dk9990 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Required for the basic functioning of the platform. Used for login sessions, security, and account management.
Performance Cookies
Used to monitor page loading speed and platform performance. This information helps improve service quality.
Functional Cookies
Used to remember your preferences, language settings, and personalised experience.
Analytics Cookies
Used to analyse user behaviour and improve the platform's design and content.
Cookie Controls
You can control cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may prevent some important platform functions from working correctly. Most modern browsers give you the option to disable cookies fully or partially.
Your Rights and Controls
At dk9990, you have control over your own personal information. You can exercise the following rights at any time:
Right to Access Information
You can request a complete list of your personal information stored with us at any time. We will provide that information to you within a set timeframe after receiving your request.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. We will update your information as quickly as possible.
Right to Delete Information
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained if there are legal obligations to do so.
Right to Restrict Processing
You can request that your information be used only for specific purposes. In such cases, we will use your information only for those limited purposes.
Protection of Minors
21+ Age Policy
dk9990 strictly prohibits anyone under the age of 21 from creating or using an account. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the collected information.
If you believe a minor is using our platform, please contact us immediately.
For Ages 21+ OnlyPolicy Changes
Update Process
dk9990 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
- Major Changes: An email notification and a special notice will be displayed when you access the platform.
- Minor Changes: The update date on this page will be changed.
- Continued Use: Continued use of dk9990 after any changes will be taken as your agreement to the updated policy.
We recommend that you read this privacy policy regularly to stay informed about the latest updates.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will review your request properly and respond promptly.
Contact Methods
Complaints Process
If you believe that dk9990 is not handling your personal information correctly in accordance with this policy, then:
- First contact us directly
- Provide a detailed description of your complaint
- We will review your complaint carefully
- We will take the necessary steps toward a resolution
See our other policy pages for more information